Previous Privacy Policy

PRIVACY POLICY (Superseded on 23 May 2018)


Contego Fraud Solutions take your privacy very seriously, and protect any Personal Information that you may share with us in an appropriate manner. Our practice as regards use of your Personal Information on this website is as set forth below in this Privacy Policy. As a condition of use of the Contego Fraud Prevention Services, you consent to the terms of this Privacy Policy as it may be updated from time to time.

Personal Information

During the course of setting up your user account we collect your name, email address and company details. We will give you a unique user ID. You will be asked to select a password which will be used solely for the purpose of providing access to your user account.

By using this service you agree that your information, including personal information will be processed by us and used for the following purposes, without limitation:

  • informing you about new alerts and articles on the system,
  • to provide information on new releases, new features and services
  • to administer your user account
  • for communicating with you
  • for market research purposes
  • for any purpose required by law or regulation
  • for accounting purposes

We share information with Law Enforcement for the purposes of preventing fraud and we may use the identified police liaison contact details for this purpose. We do not share personal data with third parties for marketing or promotional purposes.

Your user ID may be shared with partners that provide services to our web site including without limitation Verisign. We do not share personal information

Usage Details

Your usage details such as duration, frequency, features used and pattern of usage will be recorded in order to help us improve our service.

Audit Trail

We record details such as the internet protocol address used to access the service, changes made to profiles, passwords or email addresses, which alerts and articles have been downloaded, and we record which checks have been done for invoicing and audit purposes.


We may use cookies to collect information on your usage of the site. A cookie is a small text file placed on your computer’s hard disc by your web browser when you first log on. The cookie allows us to identify your computer and find out details about your visit. Most internet browsers accept cookies automatically, but you can change your settings to erase cookies or to prevent automatic acceptance if you prefer.  

Personal Details of Subjects of Checks

We store and maintain the checks and the results of checks stored in your organisation account. This may be backed up and stored securely at our facility in Ireland in order to prevent loss of data.. Such personal data will only be used in accordance with our terms and conditions. In particular you should note that we may derive intelligence from suspect transactions alerts and articles and share it with law enforcement or with our user community for the purpose of detecting or preventing fraud.

Links from our website

Some pages of our website contain external links. You are advised to verify the privacy practices of such other websites. We are not responsible for the manner of use or misuse of information made available by you at such other websites. We encourage you not to provide Personal Information, without assuring yourselves of the Privacy Policy Statement of other websites.

Accessing, Updating and Removing Personal Information

We provide users with access to their Personal Information. Users may correct, update or remove any such Personal Information either by accessing their user account or by contacting Contego Customer Support Services.

Investigation of Illegal Activity

We may need to provide access to your Personal Information and the contents of your user account to our employees and service providers for the purpose of investigating any suspected illegal activity or potential violation of the terms and conditions for use of Contego Fraud Services. However, Contego will ensure that such access is in compliance with this Privacy Policy Statement and subject to appropriate confidentiality and security measures.

Data Protection

We will use reasonable endeavours to protect the security of your personal information from unauthorised access or use by using encryption technology. In addition to these safeguards, your personal information is protected in the UK by the Data Protection Act 1998. This provides that the information which we hold about you should be processed fairly and lawfully, should be accurate, relevant and not excessive, not be retained for longer than is necessary and, if applicable, be kept up to date. For more information on the Data Protection Act 1998 and your related rights please see

We are a registered data controller and our registration number is Z2957505

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